Privacy Policy for Harvi’s BakeHouse

Last Updated: 09th Oct 2024

At Harvi’s BakeHouse (“we,” “us,” or “our”), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Introduction

By accessing our website, placing an order, submitting forms, messaging us, or providing any information through any platform by any means, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. This includes opting in for communications through channels such as WhatsApp, SMS, email, and phone calls for both communication and marketing purposes. You may opt-out of marketing communications at any time as detailed in Section 5.3.

2. Collection of Personal Information

2.1 Types of Personal Information Collected

We may collect the following types of personal information:

• Contact Information: Name, mailing address, email address, phone number.

• Identification Details: Date of birth, gender.

• Financial Information: Payment details including credit/debit card information.

• Transaction History: Records of your purchases and interactions with us.

• Preferences: Product preferences, dietary requirements, and allergen information.

• Technical Data: IP address, browser type, operating system, referring URLs.

• Communication Records: Emails, messages, feedback, and other correspondence.

2.2 How We Collect Personal Information

We collect personal information in various ways:

• Directly from You: When you place an order, create an account, subscribe to our newsletter, fill out a form, or communicate with us.

• Automatically: Through cookies and similar technologies when you interact with our website or digital platforms.

• Third Parties: From service providers, social media platforms, and public databases.

2.3 Sensitive Information

We may collect sensitive information such as health or medical details (e.g., allergy information) with your consent, solely for the purpose of providing our services safely.

3. Use of Personal Information

3.1 Purpose of Collection

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including delivery and returns.

• Customer Service: To provide support, respond to inquiries, and handle complaints.

• Communication: To send transactional communications related to your orders or account.

• Marketing and Promotions: To inform you about offers, events, or new products that may interest you.

• Personalization: To tailor our services and communications to your preferences.

• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

• Analytics: To analyze usage and improve our services and website functionality.

3.2 Consent for Communications

By placing an order, submitting forms, messaging us, or providing any information on any platform by any means, you opt-in to receive communications from us via WhatsApp, SMS, email, and phone calls for communication and marketing purposes.

3.3 Automated Decision-Making

We do not use your personal information for automated decision-making processes that have a legal or significant impact on you.

4. Disclosure of Personal Information

4.1 Third-Party Service Providers

We may disclose your personal information to third parties that assist us in providing services, including:

• Payment Processors: For secure payment transactions.

• Delivery Companies: To deliver your orders.

• Marketing Platforms: To manage and deliver marketing communications.

• IT and Cloud Service Providers: For data storage and website hosting.

• Analytics Services: To analyze website traffic and user behavior.

4.2 Legal Obligations and Protection

We may disclose your personal information if required by law or in good faith belief that such action is necessary to:

• Comply with legal processes or regulatory requirements.

• Protect and defend our rights and property.

• Prevent fraud or illegal activities.

4.3 Overseas Disclosure

Some of our third-party service providers may be located outside Australia. By providing your personal information, you consent to the transfer of your information to countries that may not provide the same level of data protection as Australia. We take reasonable steps to ensure that overseas recipients handle your personal information securely and in accordance with this Privacy Policy.

5. Your Rights and Choices

5.1 Accessing Your Personal Information

You have the right to request access to the personal information we hold about you. To make a request, please contact us using the details in Section 9. We will respond within a reasonable timeframe and may charge a fee to cover the cost of providing access.

5.2 Correcting Your Personal Information

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, please contact us to request a correction. We will take reasonable steps to amend the information.

5.3 Opting Out of Marketing Communications

You may opt-out of receiving marketing communications from us by:

• Email: Clicking the “unsubscribe” link at the bottom of our marketing emails.

• SMS: Replying “STOP” to opt-out of SMS communications.

• WhatsApp: Messaging “STOP” to cease communications.

• Email Contact: Sending a request to harvisbakehouse@gmail.com.

Please note that you cannot opt-out of transactional communications related to your orders or account.

5.4 Anonymity

Where practicable, you may interact with us anonymously or using a pseudonym. However, providing certain personal information may be necessary to access specific services or features.

6. Security of Personal Information

6.1 Our Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure, including:

• Encryption: Secure Socket Layer (SSL) technology for data transmission.

• Access Controls: Restricted access to personal information to authorized personnel.

• Firewalls and Antivirus Software: To prevent unauthorized access.

6.2 Your Responsibilities

You play a crucial role in protecting your personal information. Please keep your account details and passwords confidential and notify us immediately if you suspect any unauthorized use of your account.

7. Cookies and Online Tracking

7.1 Use of Cookies

We use cookies and similar tracking technologies to enhance your experience on our website, including:

• Essential Cookies: Necessary for website functionality.

• Performance Cookies: To collect information about how you use our website.

• Functional Cookies: To remember your preferences.

• Advertising Cookies: To deliver relevant advertisements.

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality and features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

• Email: harvisbakehouse@gmail.com

10. Complaints and Dispute Resolution

10.1 Lodging a Complaint

If you believe we have breached the Privacy Act or mishandled your personal information, please contact us using the details above. Provide as much detail as possible about your concern.

10.2 Our Response

We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe. If you are not satisfied with our response, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC).

• Website: www.oaic.gov.au

• Phone: 1300 363 992

• Email: enquiries@oaic.gov.au

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.

12. Governing Law

This Privacy Policy is governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales.